Privacy policy

Last updated: August 11, 2026

This Privacy Policy describes how Trees & Peaks ("Trees & Peaks," "we," "us," or "our") collects, uses, and discloses your personal information when you visit our website, make a purchase, use our services, or otherwise communicate with us (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" means any person who uses or interacts with the Services, including customers and website visitors.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge the collection, use, and disclosure of your personal information as described in this Privacy Policy.

Personal Information We Collect

The personal information we collect depends on how you interact with Trees & Peaks and our Services. When we use the term "personal information," we mean information that identifies, relates to, describes, or can reasonably be associated with you.

Information You Provide Directly to Us

Personal information you provide directly to us may include:

  • Contact information, such as your name, email address, mailing address, and phone number.
  • Order information, such as your name, billing address, shipping address, contact information, items ordered, and payment confirmation.
  • Account information, such as information used to create, access, or maintain a customer account.
  • Shopping information, such as products you view, add to your cart, save, purchase, return, exchange, or cancel.
  • Customer service information, including information you provide when contacting us with a question, request, complaint, return, or other communication.
  • Marketing preferences, such as your decision to subscribe to or unsubscribe from promotional emails or other marketing communications.

You may choose not to provide certain information, but doing so may prevent us from providing certain Services or completing a transaction you request.

Information We Collect Automatically

When you visit or use our website, certain information about your interaction with the Services may be collected automatically through cookies, pixels, tags, and similar technologies.

This information may include:

  • Your IP address
  • Browser and device information
  • Network connection information
  • Information about how you access and navigate our website
  • Pages and products you view
  • Referring URLs
  • Shopping-cart activity
  • Other information regarding your interaction with the Services

We may use this information to operate and improve our website, understand how visitors use our Services, maintain security, measure performance, and support marketing and advertising activities.

Information We Receive from Third Parties

We may also receive personal information from third parties that provide services to us or help us operate our business, including:

  • Shopify, which powers our online store
  • Payment processors and payment service providers
  • Order fulfillment and shipping providers
  • Analytics and technology providers
  • Marketing and advertising partners
  • Customer service providers
  • Other vendors and service providers acting on our behalf

These third parties may collect information directly from you or process information in connection with services they provide to us.

How We Use Your Personal Information

We may use personal information for the following purposes:

Providing Products and Services

We use your personal information to provide the Services you request, including to:

  • Process and complete purchases
  • Process payments
  • Fulfill and ship orders
  • Provide order and shipping notifications
  • Process returns, exchanges, cancellations, and refunds
  • Create and manage customer accounts
  • Provide customer service
  • Respond to questions and requests

Marketing and Advertising

We may use your personal information to send you marketing or promotional communications when permitted by applicable law and based on your communication preferences.

We and our service providers or advertising partners may also use information about your interactions with the Services to personalize your shopping experience, measure advertising effectiveness, and show you advertising that may be more relevant to your interests.

You can unsubscribe from promotional emails at any time by using the unsubscribe link included in those emails. If you unsubscribe from marketing communications, we may still send you non-promotional communications relating to transactions, orders, accounts, customer service, or other necessary business matters.

Security and Fraud Prevention

We may use personal information to help detect, investigate, prevent, or respond to fraudulent, illegal, malicious, or otherwise harmful activity and to protect our customers, our business, and our Services.

Communication and Service Improvement

We may use personal information to communicate with you, provide customer support, maintain our relationship with you, understand how customers use our Services, and improve our website, products, and customer experience.

Legal and Business Purposes

We may use personal information as reasonably necessary to comply with applicable laws and legal obligations, enforce our terms and policies, establish or defend legal claims, protect our rights or the rights of others, and operate our business.

Cookies and Similar Technologies

Like many websites, Trees & Peaks and the service providers supporting our website use cookies and similar technologies.

Cookies and similar technologies may be used to:

  • Operate essential website functions
  • Remember your actions and preferences
  • Maintain your shopping cart
  • Understand how visitors use our website
  • Analyze website performance
  • Improve our Services
  • Support marketing and advertising
  • Personalize aspects of your shopping experience

Because our store is powered by Shopify, Shopify and technologies associated with the Shopify platform may also use cookies and similar technologies.

You can learn more about the cookies Shopify uses by reviewing Shopify's Cookie Policy.

Most browsers allow you to remove or reject cookies through your browser settings. Blocking or disabling certain cookies may affect the functionality of our website or prevent some Services from working properly.

Where required by applicable law, we provide additional choices regarding cookies and similar technologies.

How We Disclose Personal Information

We may disclose personal information when reasonably necessary to operate our business, provide our Services, complete transactions, or comply with legal obligations.

Recipients may include:

  • Shopify, which provides the ecommerce platform used to operate our online store.
  • Payment processors and financial service providers that process transactions.
  • Fulfillment, printing, and shipping providers that help produce, fulfill, and deliver orders.
  • Technology and service providers, such as website, hosting, analytics, data storage, customer-support, and security providers.
  • Marketing and advertising partners that assist us with marketing, advertising, analytics, measurement, and personalization.
  • Professional advisers, where appropriate, such as accountants, attorneys, insurers, or other professional service providers.
  • Government authorities or other parties when disclosure is required by law, legal process, or reasonably necessary to protect our rights, our customers, or others.

We may also disclose personal information in connection with a business transaction or proposed transaction, such as a merger, acquisition, financing, reorganization, sale of assets, or similar event.

When you request or authorize us to provide information to another party—for example, when information must be provided to a shipping provider to deliver your order—we may disclose the information necessary to fulfill your request.

Shopify

Our online store is hosted and powered by Shopify.

Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Shopify platform and the services Shopify provides to merchants and consumers.

Information you submit through our store may be transmitted to and processed by Shopify and other service providers that may be located in countries other than your own.

We use Shopify features that may combine information about your interactions with our store, other merchants, and Shopify to provide enhanced functionality, analytics, personalization, advertising, and related services. In these circumstances, Shopify may be responsible for certain processing of your personal information, including responding to requests relating to its use of that information. This reflects the enhanced-services disclosure contained in Shopify's policy for the current store configuration.

For more information about how Shopify handles your personal information and the privacy rights available to you, please review the Shopify Consumer Privacy Policy.

You may also exercise certain rights relating to personal information processed by Shopify through the Shopify Privacy Portal.

Targeted Advertising and Your Privacy Choices

Depending on where you live, certain privacy laws may characterize some disclosures of personal information for advertising purposes as "sale," "sharing," "targeted advertising," or similar terms.

Where applicable, you may have the right to opt out of these activities. You can exercise applicable opt-out rights through our Your Privacy Choices page.

Where required by applicable law, we also recognize qualifying opt-out preference signals, such as the Global Privacy Control (GPC) signal, for the browser or device from which the signal is sent.

Third-Party Websites and Links

Our Services may contain links to websites, social media platforms, or other online services operated by third parties.

We do not control these third parties and are not responsible for their privacy, security, content, or practices. If you follow a link to a third-party website or service, we encourage you to review its privacy policy and terms before providing personal information.

The inclusion of a third-party link does not necessarily imply that Trees & Peaks endorses or is affiliated with that third party.

Children's Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from children in violation of applicable law.

If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact us using the information below so that we can review the request and, where appropriate, delete the information.

We do not knowingly sell or share, as those terms are defined under applicable law, personal information of individuals under 16 years of age.

Security and Retention of Your Information

We take reasonable measures designed to protect personal information. However, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure.

Please avoid sending sensitive or confidential information to us through unsecured communication channels.

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Services, maintain business and transaction records, comply with legal and accounting obligations, resolve disputes, prevent fraud, and enforce our agreements and policies.

The appropriate retention period may vary depending on the nature of the information and the reason it was collected.

Your Privacy Rights

Depending on where you live, you may have some or all of the following rights regarding your personal information:

  • Right to Access or Know: You may have the right to request access to personal information we maintain about you and information about how we use or disclose it.
  • Right to Delete: You may have the right to request deletion of certain personal information we maintain about you.
  • Right to Correct: You may have the right to request correction of inaccurate personal information.
  • Right to Portability: You may have the right to receive certain personal information in a portable format.
  • Right to Opt Out: You may have the right to opt out of certain uses or disclosures of personal information, including certain targeted advertising, sale, or sharing activities.
  • Right to Restrict or Object to Processing: Where applicable, you may have the right to restrict or object to certain processing of your personal information.
  • Right to Withdraw Consent: Where processing is based on your consent, you may have the right to withdraw that consent.
  • Right to Appeal: Depending on applicable law, you may have the right to appeal a decision we make regarding a privacy request.

These rights are not absolute and may apply only in certain circumstances. We may decline or limit a request where permitted or required by applicable law.

We will not discriminate against you for exercising applicable privacy rights.

We may need to verify your identity before processing certain requests. Where permitted by law, you may also designate an authorized agent to submit a request on your behalf. We may require appropriate proof of authorization and identity before processing such a request.

Applicable opt-out requests relating to targeted advertising, sale, or sharing can be submitted through our Your Privacy Choices page.

For privacy rights relating specifically to information processed by Shopify, you may also use the Shopify Privacy Portal.

International Users and Data Transfers

Trees & Peaks, Shopify, and our service providers may process or store personal information in countries other than the country in which you live.

When personal information is transferred internationally, it may be subject to laws that differ from those in your country of residence.

Where applicable law requires safeguards for international transfers, recognized transfer mechanisms may be used, including contractual protections approved by relevant authorities.

Complaints

If you have a concern or complaint regarding how we handle your personal information, please contact us using the information below.

We will review privacy-related complaints and respond as appropriate.

Depending on where you live, you may also have the right to appeal our response or lodge a complaint with your applicable privacy or data protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Services, business practices, technology, legal requirements, or other operational reasons.

When we update this Privacy Policy, we will post the revised version on our website and update the "Last updated" date at the top of the policy. We will take any additional steps required by applicable law when making material changes.

Contact

If you have questions about this Privacy Policy or our privacy practices, or if you would like to exercise an applicable privacy right, please contact us at:

Trees & Peaks
Email: support@treesandpeaks.com